Asset Recovery

There are times in many organisations' life-spans when their Business Intelligence (BI) systems are not performing and there is major dissatisfaction in the end-user community with their IT BI operation and or BI suppliers.

A common response to this is to ditch the current technology (and sometimes suppliers) and invest in new BI technology and concepts. It is an approach that does not always work and can be significantly more expensive to execute than its alternative!

The Whitby Partners approach is to always first ask, "Why can we not use what we've got?" If the answer is the technology must be changed, we will then ask "What is different about the selection and execution process this time – where is the evidence that lessons learnt from the past have been embedded in our new processes?"

Asset recovery generally involves four phases:

The Analysis phase: where we apply a number of our best practice tools to understand what the problems are and their root causes. This can reveal, for example, that a problem may lie in an over ambitious scope – say a piece of cutting-edge functionality that compromises the integrity of the whole system.

The Stabilisation phase: where we get the basics of the system working correctly. This may include areas such as system performance, availability or the integrity of key information.

The Re-Engineering phase: where key elements of the system are re-built to meet priority business needs. This often involves a tighter scope and always involves a robust qualification of the business benefits where significant incremental investment is required.

The Operational Management phase: where we will service-manage the solution to ensure the system is fit (and remains fit) for purpose. Often working with existing service partners, we will make sure the user communities expectations are correctly set, the data loads are in place, key reports/dashboards etc. are delivered in a timely fashion and the on-going Business-IT relationship is professionally managed.